Darra Blog

An insider's guide to the global rise of warranty fraud: from social engineering to counterfeit returns, and what businesses can do to stop it.

As e-commerce continues to grow, so does the sophistication of fraud networks that exploit refund systems. Organized refund fraud is no longer limited to opportunistic individuals...

Not all fraud comes from the outside. A growing number of refund scams and inventory losses are tied to insider threats—employees, warehouse staff, or delivery personnel who exploit their access.

Most fraud systems are designed to stop stolen credit cards or identity theft—not to catch someone claiming their package never arrived. Refund abuse is a nuanced type of fraud.

Every fraud attempt is a signal. While it's tempting to view these incidents purely as losses, they also represent data—data that can guide strategy, SOP refinement, and tech investment.

Understanding, detecting, and preventing 'Did Not Receive' and empty package refund scams

How fraudsters manipulate tracking information and how to protect your business

Step-by-step guide to creating standard operating procedures that protect your business

How artificial intelligence is transforming the fraud prevention landscape